Essential Washing

FAQs

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Find quick and clear answers to the most common questions about our products and services — all in one place.

Questions about $99.00 monthly window cleaning program:

I have questions about your $99.00 monthly window cleaning program. How does it work?

The program is simple. You select up to 20 windows. They can be in front or in back or a mix of both. Your technician will come once a month and clean the exterior of those windows. Think about this service like your pool or pest control service if you have one. We come monthly to maintain your window system.

It says up to 20 windows. Can you tell me more?

Yes, you can choose up to 20 windows. We clean the exterior of the windows every month.

Is the service really monthly. You will come every month?

Yes, we come every month, just like your pool service or pest control providers.

So, the total amount is 12 x $99.00 so $1,188.00.

Yes, $1,188.00 is the total for 12 months. However, we only charge each time we complete a cleaning. So, the monthly charge is just $99.00.

Do I pay all at once or each time you do the work?

No need to pay all at once or in advance. We will require a credit card to keep on file and we bill the card and send you an invoice each time we clean.

What is the term of the agreement?

The agreement is in place until you decide to it no longer meets your needs. While we certainly hop you don’t need to cancel, we only requite 45 days’ notice and we will end the agreement.

How am I charged?

We require a credit card to be on file and we charge each time we complete a cleaning. You will receive an invoice each time for your records.

What do you need for payment?

We require a credit card to be on file and we charge each time we complete a cleaning. You will receive an invoice each time for your records.

How many windows can I choose?

You can choose up to 20 windows. They can be in front or in back or a mix of both.

Does it have to be the same windows every time you come?

Yes, it should be the same windows each time we clean.

Is it just exterior windows?

Yes, the monthly window service only includes the exterior glass. However, Essential Washing offers full cleaning of interior and exterior windows and we offer discounts for two or more full cleanings per year to our monthly cleaning customers.

Is this the only service you provided or do you offer full interior and exterior cleaning as well?

Essential Washing offers full cleaning of interior and exterior windows and we offer discounts for two or more full cleanings per year to our monthly cleaning customers.

What if I want to cancel the service?

We would hate to see you go but all we require is 45 days’ notice to terminate the agreement.

I do not live at my home in Arizona all year. Can I just pick up this service for part of the year?

The climate in Maricopa County creates environmental conditions that will damage homes and businesses without regular maintenance. While you might not be in your home 12 months a year, we would strongly recommend that our technicians continue to service your windows monthly to protect your home. If you would like to do something different the technician can accommodate you.

Do I need to be home for you to do the work each month?

After your first visit you do not need to be home. We might need details like gate codes and information about your pets should you have them. Think about working with us in the same way as you work with your pest control or pool service providers. The entire service Essential Washing provides is simple and easy.

Service Details:

How much does window cleaning cost?

We have a simple estimating process. We require a few simple questions like the square footage of your home, the number of levels, one, two or three. We will need to know if you have more than 10 sun screens and of you have solar panels to clean when we visit.

Do you offer free estimates?

Yes, we do. We have a simple estimating process. We require a few simple questions like the square footage of your home, the number of levels, one, two or three. We will need to know if you have more than 10 sun screens and of you have solar panels to clean when we visit.

Can you give me a quote over the phone or do you need to see my house?

Over the phone is fine. We have a simple estimating process. We require a few simple questions like the square footage of your home, the number of levels, one, two or three. We will need to know if you have more than 10 sun screens and of you have solar panels to clean when we visit.

Are there any extra fees for large or high windows, screens, or tracks?

Our Full Window Cleaning Service includes the following items at no additional charge:
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- Interior and exterior windows.
- Window frames and sills.
- Exposed window tracks.
- Bug screens dusted and cleaned.
- Removal and cleaning of Shade Screens.
- Screen Reconditioning included for kitchen window and one patio slider.
- Additional screen reconditioning available for an additional charge.

Essential Washing is a company you can trust. Unlike 60% of window cleaners in Maricopa County that quote only windows and frames to secure the job and charge you more later for services that should be standard , increasing your final price. You can trust Essential Washing to always know what our services include and the price.

Do you offer discounts for regular cleanings or referrals?

Yes, we offer discounts on Full Cleanings for customers that commit to two or more Full Cleanings per year. We also have an amazing referral program on the Essential Washing app that pays you cash for each referral and then 5% of the total job cost for the person you referred. We pay that 5% every time they work with us as long as you both remain customers.

What is included in your window cleaning service?

Do you clean screens, tracks, and frames too?

Do you clean hard water stains or paint over spray?

Yes, we do and have great products to solve those issues. The cost for these services will require the technician onsite to evaluate. If this will change the cost of a bid we provided, we will discuss with you before completing the work.

How long will the job take?

For your convenience we do not plan on being at a customers home for more than four hours. Larger home can take time, if the job is expected to take more than four hours we will send two trucks.

What kind of cleaning solution or equipment do you use? Is it safe for tinted windows or low-E glass.

Essential Washing uses only premium professional grade cleaning tools designed specifically for the trade and proprietary formulations developed in collaboration with Titan Laboratories, the world leader in glass and window frame cleaning formulations. All Essential Washing products are environmentally safe and don’t contain any chlorinated fluorocarbons, acids, alcohols, or any other harmful components.

Schedule Details:

How soon can you come out?

Let me look at the schedule for the earliest availability.

Do I need to be home to clean?

If you are working with us on the $99.00 monthly exterior window cleaning program you do not need to be home after the first visit. If you are looking for a Full Cleaning that requires access to the interior of the home you or someone in your household will need to let the technician into the home.

Do you clean windows year-round, even in the summer heat or rain?

Yes, we clean windows all year round. The climate in Maricopa County creates environmental conditions that will damage homes and businesses without regular maintenance. The summer heat aggravates these conditions so cleaning in the summer is very important.

How often should I have my windows cleaned?

In our desert climate, we suggest monthly for your view windows. Our $99.00 monthly exterior program was designed for that purpose. We suggest four times per year for a Full Cleaning that would include all windows interior and exterior. We offer incentives and discounts for two or more Full Cleanings per year.

Do you offer maintenance plans for monthly, quarterly, or bi-annually?

We sure do. We have monthly, quarterly, and bi-annual service agreements. Discounts apply when these services are bundled together.

Professionalism and Safety:

Are you insured?

Yes, we are fully insured.

Are your cleaners background checked? Are they trained employees or subcontractors?

Great question. All Essential Washing staff have passed a background check. We are the only window cleaning service in Arizona with 100% of the technicians Certified as Professional Window Cleaners with ongoing education to maintain that certification. Our entire team are employees. We do not use subcontractors.

How do you reach high or hard to access windows?

Each Essential Washing technician has a fully equipped truck with equipment to reach high windows.

What happens if something gets damaged or scratched?

While we would hate for that to happen our technicians take before and after images of windows or damage, we find on the job that you might not be aware of and this detail is shared inside our app. Should we accidentally damage something we are insured and will take care of it.

Do you wear shoe covers or take precautions inside my home?

We wear shoe covers 100% of the time.

Payment and Guarantee:

How do I pay? Cash, credit card, Zelle, online or invoice?

We collect payment at the end of each service. Cash, credit card or Zelle is fine. An invoice for work completed will be sent via email of text after each cleaning.

Do you offer satisfaction guarantees or warrantees?

Yes, we guarantee our work. If you are not satisfied simply call us and we will remedy the matter.

What is you cancellation or reschedule policy?

We require 48 hours’ notice on cancellations and will reschedule at the same time.

Additional Services:

Do you also clean solar panels, gutters, or power washing of driveways?

Yes, we clean solar panels. At this time, we do not offer pressure washing services.

Do you offer screen repair, pressure washing, or chandelier cleaning?

Sorry, we do not.

Company Detail:

Is Essential Washing a new company?

Essential Washing is a new brand name but not a new company. Essential Washing acquired Scottsdale Window Cleaning Company and is building on that strong 20 plus year foundation of serving luxury home owners in Maricopa County.

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